Refund & Return Policy

Thank you for choosing Shefre! We are committed to ensuring you’re happy with our products and your overall experience. Your satisfaction is our priority, and we’re here to help if something isn’t right. 

Warranty Coverage

We stand behind the quality of our products and offer a warranty for:

  1. Product Defects: Covers defects in materials or workmanship. 
  2. Performance Issues: If your product doesn’t meet the described specifications, please reach out to us. 

Warranty Period

  • You can submit a warranty claim within 90 days of purchase with proof of purchase.
  • Claims made after 90 days are eligible for support only if a manufacturer defect is confirmed. 

What’s Not Covered

Our warranty doesn’t cover:

  1. Misuse, abuse, or accidental damage.
  2. Modifications or alterations made without our approval.
  3. Normal wear and tear from regular use. 

How to Make a Claim

If you’re experiencing an issue, here’s how to get help:

  1. Contact Us: Email our support team at  support@shefre.com.
  2. Proof of Purchase: Have your receipt or order confirmation ready.
  3. Describe the Issue: Share details about the problem, and include photos if possible. 

What Happens Next?

Once we receive your claim, we will:

  1. Review Your Claim: Assess whether it meets our warranty criteria.
  2. Provide a Solution: Repair, replace, or offer other options at our discretion.
  3. Evaluate Returns: In some cases, we may ask you to return the defective item for further assessment. 

Note: Due to the nature of our menstrual products, we cannot accept returns or exchanges unless there is a confirmed defect. If you’re unhappy with your product, please don’t hesitate to contact us—we’ll work with you to find a resolution. 

Purchases from Unauthorized Sellers

To ensure you’re receiving authentic Shefre products, only purchase from authorized sellers. Products bought from unauthorized sellers may not be eligible for refunds, replacements, or exchanges. If you’re unsure about a seller, email us at support@shefre.com for verification. 

We’re Here for You

At Shefre, we believe everyone deserves care that works for them. If you have any questions or need help, our friendly team is ready to assist you. 

Changes to Warranty Policy

Shefre reserves the right to modify or amend this warranty policy at any time. Any changes will be effective immediately upon posting on our website.

For further assistance or questions regarding our warranty policy, please feel free to contact support@shefre.com.