Sales Policy
Thank you for shopping with Shefre! We’re committed to providing a seamless experience. Please read the details below to understand our policies on payment, shipping, and cancellations.
Payment
We accept the following payment methods:
- Major credit cards (Visa, Mastercard, American Express)
- PayPal, ShopPay, Google Pay, and Apple Pay
- Paypal
Once your payment is processed, you’ll receive an email confirming your order. Please keep this email for your records, as it contains your order confirmation number.
Need help? Contact us at support@shefre.com, referencing your order confirmation or tracking number.
Order Processing & Shipping
- Orders are packed and shipped on business days (Monday–Friday).
- Free standard shipping typically takes 8 business days, plus 1–2 days for handling.
- You’ll receive an email with tracking information once your order ships.
International Shipping
We offer international shipping to select countries. Costs and delivery times vary by destination. Customers are responsible for any customs duties or taxes. If you’re unable to enter your address during checkout, please email support@shefre.com for assistance.
Shipping Delays
Shipping times are estimates and may vary due to holidays, weather, customs, or unforeseen circumstances. We appreciate your patience and understanding in such cases.
Address Accuracy
Please ensure your shipping address is accurate at checkout. Shefre is not responsible for orders delivered to incorrect addresses provided by customers.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. Track your order using the link provided in your email or on the courier’s website.
Lost or Stolen Packages
If your package is lost or stolen, contact us at support@shefre.com immediately. We’ll work with the carrier to investigate and resolve the issue.
Returns Due to Non-Delivery
If a package is returned to us due to non-delivery (e.g., incorrect address or failure to pick up), customers are responsible for any additional shipping costs to resend the package.
Order Cancellations
Orders that haven’t shipped can be canceled. Please email support@shefre.com or contact us from the online chatbot on the webiste to check your order status. If eligible for cancellation, our team will guide you through the process.
Refund Timing
Refunds for canceled orders typically take 3–7 business days to process. In some cases, refunded purchases may disappear from your bank statement entirely. Payments and refunds are processed through your selected payment method and may involve third-party processors.
Refunds and Limited Warranty
For issues related to product defects or the Shefre 90-Day Satisfaction Guarantee, please refer to our Refund & Return Policy.
Contact Us
If you have questions or concerns about your order, shipping, or our policies, our customer support team is here to help. Reach us at support@shefre.com.
Thank you for choosing Shefre—we’re here to make your self-care journey smooth and worry-free!